Today, I read a heartwarming story about a grandpa who was rushing to see his 3 year-old son be taken out of life-support. The boy was beaten by his daughter’s boyfriend. Although he made it to LAX two hours before his flight to Denver, he ended up running late. He had a tough time checking his bags and going through security. No matter how much pleading he made to TSA and Southwest employees, it fell on deaf ears.
As soon as he made through security, he grabbed his shoes and ran to the boarding gate. There, he was met by the pilot who held the plane that was supposed to take off 11:50 until 12:02 just to accommodate him. What an exceptional customer service by this pilot!!! I wonder how many more people like him are around other airline industries.
On my previous trips, I have flown through about every different airline. It’s because I don’t care about mileage points I could earn by being loyal to a particular airline. I care more on who’s having a promo.